Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering products or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information and/or other details to help you with your experience and for us to provide the requested services.

When do we collect information?

We collect information from you when you place an order, respond to a survey, use live chat, open a support ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use other site features in the following ways:

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and these persons are required to keep such information confidential. In addition, all sensitive information you supply to this website is encrypted via Secure Socket Layer (SSL/TLS) technology.

We implement a variety of security measures when a user places an order, submits, or accesses their information to maintain the safety of your personal information.

All online debit and credit card transactions are processed through an Australian based, PCI-DSS compliant payment services provider and your financial details are never stored or processed on our servers.

Do we use 'cookies'?

Yes. A cookie is a small file placed in your web browser that stores information about your web browsing behaviour and preferences. As an example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every web browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If a user disables cookies in their browser:

If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.

However, you will still be able to place orders by contacting contacting us via email, support ticket or phone.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other 3rd parties who assist us in operating our website and providing core services, conducting our business, or serving our users, provided those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to this policy

This policy is subject to change as we plan to ensure our privacy policy remains current and complete. We may, at any time, modify this policy in our sole discretion and all modifications will be made effective immediately upon updating of this page. Please review this page periodically to be aware of any changes made.

Contacting Us

If there are any questions or concerns regarding this privacy policy, our contact details are available here.


Last Edited: 6 December 2016